---
title: "Refund Policy | Datahyena"
url: https://datahyena.com/refund-policy/
description: "How free credits, refunds, and cancellations work on Datahyena."
---

# Refund Policy

 How free credits, refunds, and cancellations work on Datahyena.

Last updated · June 2026

 We want Datahyena to work for you. Here’s how free credits, refunds, and cancellations are structured so you always know what to expect.

## Free credits

Every new workspace starts with **50 free credits**, no card required. That’s the cleanest way to evaluate the API risk-free before you pay for anything.

## First paid month

If a subscription doesn’t fit after your first charge, reply to your invoice email **within 7 days of that charge** and we’ll review a refund.

We may decline refunds where most of the plan’s monthly credits have already been consumed. We keep the bar buyer-friendly for genuine cases.

## Recurring months

After the first paid month, **we don’t issue refunds for past months**. You can cancel any time from your billing settings and keep access until the end of your current period. After that, renewals stop.

## Pay-as-you-go packs

One-time credit packs never expire. An **unused** pack can be refunded within 7 days of purchase. Once you’ve consumed credits from a pack, that pack is non-refundable.

## How to request a refund

- Reply to your invoice email from Kelviq, or email [team@datahyena.com](mailto:team@datahyena.com), within 7 days of the charge

- Tell us what didn’t fit

- We’ll respond within one business day

## Processing

- All payments and refunds are handled by [Kelviq](https://kelviq.com/?utm_source=datahyena.com&utm_medium=pages&utm_campaign=refund-policy), our payment provider

- Approved refunds go back to your original payment method

- Processing time: 5 to 10 business days to appear on your statement

## Plan changes

### Upgrading

- You’re charged the prorated difference for the current billing period

- The new tier’s limits unlock immediately

### Downgrading

- Changes take effect at your next billing cycle

- Subscription credits do not roll over between cycles

### Cancelling

Cancel any time from your billing settings. Access continues to the end of your current period. No partial-month refunds.

## Questions?

Edge cases or anything unclear? Email [team@datahyena.com](mailto:team@datahyena.com) or reply to any email from us.

— Akash, founder